Welcome to the Woriva FAQ section! Below, you'll find answers to common questions about our store, products, and services.
1. What products do you offer?
We specialize in a wide range of products for both men and girls! Our collection includes clothing, accessories, jewelry, bags, and more—designed to suit various styles and preferences.
2. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping fees and delivery times vary based on your location, and you can view the details at checkout.
3. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your package on our shipping partner’s website.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please refer to our Refund Policy for full details.
5. Can I cancel my order?
Yes! Orders can be cancelled within 24 hours of placement. Contact us at support@woriva.com with your order number to request a cancellation.
6. How do I contact customer support?
You can reach our support team via email at support@woriva.com. We’re available Monday to Friday, 9 AM – 5 PM (EST).
7. Do you offer gift cards?
Yes! We offer digital gift cards, perfect for birthdays, holidays, or special occasions. Visit our Gift Cards page for more details.
8. Are your products safe and high quality?
Absolutely! We carefully select our products to meet safety and quality standards for both men and girls.
9. How do I know what size to order?
Our detailed size chart is available on each product page. If you need further assistance, feel free to contact us!
10. Can I personalize an order?
Yes! Some of our products offer customization options. Look for the "Personalize" button on the product page or reach out to us for more details.
Still have questions?
Feel free to contact us at support@woriva.com or visit our Contact Us page. We’re happy to help!