At Woriva, we strive to provide products that you and your loved ones will adore. If you're not completely satisfied with your purchase, we’re here to assist you.
Returns
- Items are eligible for return within 30 days of receipt.
- To be eligible for a return, your item must be:
- Unused,
- In the same condition that you received it,
- In its original packaging.
- Certain items are not eligible for return, such as:
- Personalized products,
- Underwear,
- Final sale items.
Refunds
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Exchanges
- If you need to exchange an item for a different size, color, or style, please contact us at support@woriva.com.
- Exchanges are subject to product availability.
Non-Returnable Items
The following items cannot be returned:
- Gift cards,
- Clearance or final sale items,
- Customized or personalized items.
Shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part.
- For your protection, we recommend using a trackable shipping service when sending items back to us.
How to Start a Return
- Contact us at support@woriva.com with your order number and the reason for your return.
- Our team will guide you through the next steps, including providing the return address if applicable.
Need Assistance?
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out to us at support@woriva.com.
Thank you for shopping with Woriva!